Privacy Policy – WelcomeMate.ai
- Last updated: April 25, 2025
This information is provided in accordance with Article 13 of Regulation (EU) 2016/679 (GDPR) and describes how personal data of users who access and use www.welcomemate.ai are collected, used, and protected.
2. Data Collected
During the use of the site we collect the following categories of personal data:
- Identifying data: first name, last name, email, company only in case of license purchase
- Payment data: only through third parties (Stripe, PayPal – we do not store sensitive card data)
- Browsing data: IP address, login time, browser type, pages visited (via cookies and analytical tools)
3. Purpose of Processing.
Personal data are processed for:
- Provide access to purchased services
- Manage subscriptions and payments
- Send operational or support communications
- Improve service through aggregate analysis
- Fulfilling legal or tax obligations
4. Legal Basis
Treatment is carried out on the basis of:
- Contract (service delivery)
- Legal obligations (billing)
5. Mode of Treatment
Data are processed by electronic means and stored on secure servers.
6. Data Retention.
Data are retained:
- For the duration of the subscription.
7. Communication to Third Parties
Data may be disclosed to:
- Payment service providers (Stripe, PayPal)
- Hosting providers and database managers
- Tax or legal advisors
- Competent authorities (upon lawful request)
All external parties act as data controllers under Article 28 of the GDPR.
8. Extra-EU transfer
Some data may be processed by services based outside the EU (e.g. Stripe, Google Analytics), but only if they provide an adequate level of protection (e.g. Standard Contractual Clauses or adequacy decision).
9. Rights of the User
The user has the right to:
- Accessing your own data
- Request correction or deletion
- Oppose treatment
- Withdrawing consent
Requests should be sent to: privacy@welcomemate.ai
10. Cookie
The site uses technical and analytical cookies.
11. Changes
This policy may be updated. Any changes will be communicated through the website.